How to Make an Appointment
You are free to consult any doctor or nurse when you attend the surgery. Routine consultations are by appointment only and are made by telephoning the surgery on 01224 586829 between 8.00 a.m. to 6.00 p.m. Monday to Friday. Alternatively you can book and cancel appointments (doctor appointments only) online if registered for our onlines service EMIS ACCESS. To register for our online appointment system, please contact us to request a registration form.
Urgent cases will be seen the same day, although it may not be with your usual doctor. If you need to be seen urgently please be prepared to explain your problems to the receptionist so that the doctor can prioritise urgent cases.
Most appointments are 10 minutes long. If you feel your problem requires a longer time, please let the receptionist know when booking your appointment.
If you cannot keep an appointment, please let us know as soon as possible. This allows your appointment to be given to another patient and so helps to improve our service to you.
We provide text messaging appointment reminders to our patients, these are generally sent 24 hours prior to the booked appointment. If you receive a text message and are unable to keep your appointment you can reply to that message advising us that you wish to cancel your appointment. You can also cancel your appointment by emailing firstname.lastname@example.org - please try to give us at least one day's notice.
If you arrive late for your appointment, you may be asked to re-book.