How to Make an Appointment
You are free to consult any doctor or nurse when you attend the surgery. Routine consultations are by appointment only and are made by telephoning the surgery on 01224 586829 between 8.00 a.m. to 6.00 p.m. Monday to Friday.
Urgent cases will be seen the same day, although it may not be with your usual doctor. If you need to be seen urgently please be prepared to explain your problems to the receptionist so that the doctor can prioritise urgent cases.
Most appointments are 15 minutes long. If you feel your problem requires a longer time, please let the receptionist know when booking your appointment.
Appointments for telephone consultations can be booked with a doctor who will phone you at a pre-arranged time. This can be helpful for ongoing discussion, test results, etc.
The duty doctor or nurse is available for emergency medical advice throughout the working day.
You may leave a routine message for a particular doctor if they are not available when you phone, and your call will be returned as soon as possible. Please be prepared to leave your telephone number and details of the advice you require with the receptionist.
Please remember that other members of the team may be able to help with your enquiry, e.g. our nurse practitioner, receptionists, pharmacist, midwife, district nurse, health visitor, and secretary.
NB - You will have access to the virtual waiting room at all times, but without an appointment from the GP, no one will connect with you for a consultation.
More information about NHS Near Me is available from www.nhsnearme.scot.
Our Appointment Policy
When you contact the practice, our trained reception staff will ask you some questions about the nature of your problem so that we can direct you to the most appropriate healthcare professional in our team. Some issues can be directed to our Practice Nurses, our Nurse Practitioner or to our in-house Pharmacy team.
Due to current workoad pressure, routine appointments with a GP are booking well in advance but we would encourage you to use our eConsult service to submit an online consultation which will be processed within 2 working days. Any urgent matters will always be prioritised by our Triage Team.
We aim to provide a responsive, flexible and appropriate appointment system. However, during periods of increased demand the waiting times may increase. Our appointment system is regularly monitored.
We reserve the right to remove any registered patient from our list who fails to attend their pre-booked appointment on three separate occasions over a 12-month period.
Cancel an Appointment
If you cannot keep an appointment, please let us know as soon as possible. This allows your appointment to be given to another patient and so helps to improve our service to you.
We provide text messaging appointment reminders to our patients, these are generally sent 24 hours prior to the booked appointment. If you receive a text message and are unable to keep your appointment you can reply to that message advising us that you wish to cancel your appointment. You can also cancel your appointment by emailing firstname.lastname@example.org - please try to give us at least one day's notice.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Late For Your Appointment
If you arrive late for your appointment, you may be asked to re-book.
To request a home visit please contact us before 10.30 a.m. on 01224 586829. Please give the receptionist details of your condition so that the doctor can assess the urgency of the call.
The visiting doctor may not always be your usual doctor. As a matter of routine, you may be asked if you are able to come to the surgery as home visits take up a lot of time, especially with today's driving conditions and we encourage you to be seen at the surgery where we have better facilities to treat you.
Nevertheless, we appreciate that some patients will need to be seen at home when they are too ill or infirm to come to the surgery.
GP Registrar Training
These are qualified doctors training to become GPs. Albyn Medical Practice has been a training practice since 1982.
Undergraduate Medical Students
Students from first year onwards are taught at Albyn Medical Practice where they experience all areas of primary care.
It is hoped that all patients will assist with these educational initiatives but if you wish to see the doctor alone please do not hesitate to ask for the student to leave.
If you would prefer to have another person present during your appointment please let your doctor or receptionist know and they will be happy to make arrangements. You may feel you wish to take someone known to you along to your appointment when a chaperone may be necessary.
If you require the services of an interpreter please let us know when booking your appointment so that we can link up with the translation service language line, a confidential service allowing easier communication.
Pharmacy First Scotland provides support for people living in Scotland, registered with a Scottish GP Practice, residents in care homes and care setting, people who are experiencing homelessness and gypsy travellers.
Pharmacy First Scotland will allow community pharmacies to give people expert help for treating conditions such as sore throats, earache and cold sores along with some common clinical conditions such as urinary tract infections (UTI's). Pharmacy teams offers advice, treatment or referral to other healthcare teams if required.
This service will help people access the right care in the right place, without having to go their GP practice or local Accident & Emergency Department for non-urgent treatment.