New arrangements regarding the registration of new patients
From 1st June 2022 specific arrangements regarding the registration of new patients have been agreed in the City of Aberdeen to support GP practices who are already at, or nearing their maximum capacity. Please click on this link to read the News Release for more detail. For more information please speak to one of our reception staff.
Why are GP Practices still working differently?
The pandemic is not over yet and the modelling suggests there is a 3rd wave on its way. We must protect Primary Care teams and vulnerable patients by keeping face to face contact for those very vulnerable patients who need it most.
How are practices working now?
All appointments are being triaged - this means that people with the greatest need are being seen first and that face-to-face appointments are reserved for those who really need them.
Why do receptionists ask personal questions?
Put simply, because they have been asked to! Anyone that is tasked with answering a call at a GP practice must maintain strict confidence and only ask questions to help you get the right treatment.
What is Triage?
The Duty medic will assess all the information from every eConsult and phone query and decide who needs to be seen in person, who needs a phone consultation, who needs to be seen via video and who can be directed to a community pharmacist etc.
Where else can I get help?
NHS Inform has a wealth of information to help you help yourself: https://www.nhsinform.scot/.
Community Pharmacists (chemists) can help with many common ailments and illnesses and can prescribe some medicines too - click here for more information on Pharmacy First and how it can help you.
Please be patient
Primary Care Teams have been on the frontline and have been working incredibly hard throughout the pandemic. Many of them are exhausted and they really are doing their best to help you.
Just like you they want to get back to as close to normal as possible as soon as possible, but we are not there yet.
We have currently suspended booking of appointments online. This allows us to check the reason for your appointment and deal with this by phone if appropriate to prevent patients visiting the practice if this is not needed.
Prescriptions can still be ordered using this service - please ensure that you advise us which pharmacy you would like to pick up your prescriptions from as these cannot currently be collected from the practice.
Our GP ST1, Dr Ruth Cole, has moved on to ARI to complete her GP ST2 year. Dr Cole will return to Albyn Medical Practice in August 2023 to complete her final year of GP ST3 training.