Emergency 'Out-of-Hours' Service

To request emergency help or advice after 6.00 p.m. or at weekends, telephone 01224 586829 and you will hear a recorded message of how to contact the out-of-hours service or you can now contact NHS 24 directly on 111.

If you experience any difficulties in contacting NHS 24, dial your telephone directory service. In serious emergencies dial 999 for an ambulance.

Out-of-hours emergency contacts are initially dealt with by NHS 24 on telephone number 111 (www.nhs24.co.uk). Trained nurse advisors handle your call in the first instance and then may pass your call onto the doctor for further help. NHS 24 works in close collaboration with GMED (Grampian Medical Emergency Department).

To request emergency help or advice when we are closed during normal hours for staff training, telephone 01224 586829 and you will hear a recorded message of how to contact a doctor.

REMEMBER ... in serious emergencies dial 999 for an ambulance.

Do you need advice about travelling to and from your medical appointment?

The Transport to Healthcare Information Centre (THInC) can help. They provide practical transport advice for people who have difficulty getting to and from medical appointments in Grampian.

The service provides a dedicated telephone service offering guidance on accessing suitable transport options to get to and from appointments when they have no means of personal transport. The centre can provide details of suitable bus or train times, contact telephone numbers and other services such as local dial-a-bus or voluntary car schemes.

Please note that THInC does not book transport but can assist with travel advice.

The centre is the first of its kind in the UK and is a joint initiative between Aberdeen City Council, Aberdeenshire Council, Moray Council, NHS Grampian, The Scottish Ambulance Service and Nestrans. THInC is one of the projects taken forward as part of the Health and Transport Action Plan.

Please call THInC on 01343 567839 between 9am-4pm, Monday to Friday. Calls are charged at local rate.

Further information on the Health and Transport Action Plan can be found on the Nestrans website.